Seattle – CEO of Alaska Airlines says the level of flight cancellations has risen since April It will continue this month.
Seattle Times Reports Ben Minicucci said in a letter to employees Thursday evening that stability should return in June.
“Of the 1,200 flights we operate per day, we have canceled about 50 of them, roughly 4%. This comes at a time when flights are already full, so rebooking options are limited and many of our guests have experienced unusually long wait times.” , Minicucci Books.
Passengers whose travel plans have been disrupted have found little help from the airline in finding alternate routes to their destination, with customer service phone lines indicating hang times of up to 10 hours.
In a follow-up video message to the travel public posted to YouTube Friday morning and emailed to members of the Alaskan Mileage Plan, Minicucci apologized.
“I’m so sorry,” he said in the two-minute video. “I hear every day from friends, neighbors and guests how annoying our flight cancellations are.”
In his letter to employees, Minicucci acknowledged that responsibility for the situation rests with management, saying that he and the leadership team “take full responsibility.”
He said Alaska started in April and May with 63 fewer pilots than needed to fly according to the published flight schedule. The management did not realize this deficiency until it was too late.
He said the airline has centralized staff and schedule planning under one team and prioritized hiring, training and hiring for pilots, flight attendants and other work groups.
– The Associated Press
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