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HARDWARE GUIDES

Laptop Troubleshooting: Freezing on Flash
By: Codex-M
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    2010-03-16

    Table of Contents:
  • Laptop Troubleshooting: Freezing on Flash
  • Actual Troubleshooting Steps
  • Getting a Cleaner in Place
  • Double Check Your Work

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    Laptop Troubleshooting: Freezing on Flash


    (Page 1 of 4 )

    One common laptop problem is crashing or freezing when doing flash applications. For example, a laptop may suddenly freeze when viewing a flash application, like a Youtube video. This article will attempt to examine the underlying causes for this problem, diagnose the cause and solve the issue in a step-by-step process.

    Sadly, this issue is complicated by the fact that there is no standard set of corrective actions provided by both Microsoft and Adobe Systems. This led me to examine a lot of possible causes that include all software- and hardware-related issues.

    The scope of this article covers only Windows-based systems, where the problem is observed most frequently. The system under study boasts the following specifications relevant to this problem:

    • Operating System: Windows XP Home (5.1, Build 2600) Service Pack 3

    • System manufacturer: eMachines Inc. (M5305)

    • DirectX version: DirectX 9.0C

    • Processor: Mobile AMD XP 2200 +

    • Video Card name: Radeon IGP 320M

    • Hard disk space: 40 GB

    • Used space: 60%

    The owner of this laptop stopped using it because of this problem. Here is how the problem occurs. When the user visits Youtube, and plays any video, the laptop simply freezes or hangs up without any abnormal peaks in CPU usage. When the laptop freezes, it cannot be restarted using the Control Alt-Delete approach or  the Windows Start button, except to press the laptop power button again.

    Sadly, it's not just Youtube that's affected; this laptop experiences this problem with any flash-based application, including playing a song in a web page that uses an Adobe-based flash player. Even when visiting a website with very little or only minor flash applications, the system will freeze.

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