EVGA brand poor quality for me

I received a EVGA GeForce 8800 GTS on Dec 2007 as a Xmas present and was installed in my computer, 1 month ago start to have some video card problems and because I didn't register in the first 30 days of purchase ( company police ) i can't receive a lifetime warranty. Could be my mistake didn't register but I was expecting for my almost 300 $ a better quality product, that could last more than 1 year , what a shame of this product, very low quality.
Now I back to my old Radeon X1900 and planning to get another video card, but EVGA quality sucks...

What is your exact issue, as if you elaborate we may be able to help you better

General display failure, with a dead froze multiple color and fragmented images. Even with the new drivers installed, no changes on the issue. The issue is a graphic card on that price range I expected to be better quality and last more. But all back to normal when I get my old Radeon back, and this one have 3 years old already.
Haven't register the product to enforce the warranty is a problem but the quality issue suck

sorry to hear about your card, that sucks.

BUT,

before you go knocking around EVGA about being a poor quality brand you have to step back for a moment and take a look.....things happen, sometimes thing s break down before they should. This is where warranties come into play. Now if you had done the responsible thing and registered your card, your $300 investment that came with a life time warranty that would of taken no more than 5 minutes to do and the fact that you had 30 whole days from when you received your product to take care of this small task that would have had you covered for the rest of your life. EVGA happens to be the only company that when you remove the heatsink from your card for aftermarket cooling that is does not void the warranty.

How many other video card companies offer that??

I am no EVGA/Nvidia fanboy but I will give them respect for ALWAYS taking care of any of my rma needs no questions asked. To receive this type of customer service is very appreciated as I deal and have dealt with many many hardware manufactures and have had the worst time even getting through to them let alone getting a RMA setup to only be denied because the outerbox had a scratch on it....

So, if there is any poor quality here it is due to your own follow through and lack of. Your inability to take responsibility for your own lack of responsibility as a consumer and take the five minutes to have filled out the form and also saved me the trouble of having to write this response......

Here is a link to EVGA

you owe them an apology. It is the least you could do as a responsible consumer

I beg to differ my good man, but I had three EVGA cards now and they are pretty good.

My first one was EVGA 6800, it lasted for about almost 3 years before I gave it to a friend to borrow and it came back dead to me. During that time I was on a BFG 7800GS. I rma'd the 6800 back EVGA and they sent me a 7800GS because the 6800 was no longer in production.

That 7800GS is currently in my sister's computer running ever since then, and that was almost 2 years ago.

Now I'm on my third card from EVGA which is the GTX260 core 216 and I bought that in December, so it's approaching 6 months. Now the only issue I have with it, is that crysis makes that card boil, I have to use EVGA precision to bump the fan speed from 40% to 100%. to keep it around 60C. It's funny because I can play GTA 4 on the max settings fine at the stock 40% and keep a cool 55C. Maybe it's vista that's cooking my card, because GTA 4 is on my WinXP partition.

Anyways... don't blame EVGA, because nvidia has lately been poor on chip production quality, especially in the 8 series and up. There are reports that the chips can dissolve over time due to heat breaking down the molecular structure of the chip, essentially killing the chip because of the materials used to make the chip. There are other minor ones concerning nvidia lack of QA and R&D Testing that hasn't really affected the mass majority yet.
But I can't remember what they were.

Also this term "Low price doesn't always mean low quality and High Price doesn't always mean better quality."

It's true I would know, I spent alot of money on a refrigerator and didn't get the results I wanted.

I'm sorry that your 8800 died, better luck next time.

Brian pretty much covered it.

You had a chance for a lifetime warranty, you just didn't pay attention to what you needed to do in order to be eligable for it.


EVGA makes some of the best nvidia cards around. Sure you are going to have issues here and there, but you are going to have that with any brand. However EVGA has some of the best warranty coverage and customer service.

It takes 5 minutes to register a card, which is well worth it to cover a $300 investment.

However... look at this from a true PC geek perspective. Gives you a legitimate reason to upgrade, and you can get a card thats faster than that 8800gts for under $100 now a days.

he could always try the old over trick

well first off I would ask if you even bothered to contact the tech support because often times these companies will work with you on something like this. Sometimes you'll just be flat out told you are out of luck, but sometimes they wont even care. EVGA tend to be pretty forgiving with their products, so its worth a shot.

But the fact of the matter is often times the only thing that makes one card differ from another is the sticker on the box. Many of these cards are built identical to the reference design set by ATI or Nvidia, so your EVGA might have identical components to an MSI, or any other brand. Remember that ATI and Nvidia simply design the chips, then the chips are produced by fabs like UMC or TSMU, then they are paired with a bin load of other components such as memory from Samsung, Hynix, and so on, along with micro controllers from a dozen other companies. The brand names like EVGA simply buy these packages and put them together...and in some cases they dont even do that...they contract that work to another company and simply throw their sticker on the box...

What this means is basically your failure rates are going to be pretty close through the product cycle, so you are stuck with luck of the draw. There is no reason why your card would be more likely to fail than any other card by any other brand. You could have received a different brand and had it die on you 2 days later or a year from now, you really cant predict something like this ahead of time, so its useless when it comes to choosing a card.

What matters is the company backing the product, if you do your end of the deal then they are required by law to honor the warranty as long as you follow the conditions of operation (ie fine print might list no overclocking, no physical modification, no bios modifications, etc).

But most importantly you have to remember that computer components wont last forever, and even if they did...product cycles are so aggressive these days that your $300 premium product will become a $200 performance product within a matter of months, and then that $200 performance product becomes a $99 mainstream product. If the prices dont adjust directly then they are replaced by newer, faster, better products that are even easier for the fabs to produce. As bball noted, faster cards than what you have now are available for under $100. One of the reasons companies have limited warranties (or conditions on "lifetime" warranties) is because at some point these cards go out of production so they will have no replacement card to send you. They would either have to send you something that is declared of equal value on todays market which may or may not be faster...depreciation is not a kind thing in the electronics market..


Besides, if you have an x1900 laying around that will allow you to run the same games at the same performance, then just be lucky you dont have to buy a new card. If you were finding your favorite games were getting choppy with the 8800...then its an ideal time to upgrade

Thanks for your answer guys
Before this post heats up against me, my first intention is to avoid other make same mistake I did ( and I assume my responsibility in the first post ), but because of that "I deserve" loose my bucks ?? so the company and others around said : ok redention you must be punished and loose your money ?? maybe you guys have a point. But my point is why this card should be dead after only 1 year of use?? this is just "my personal" review, I don't need to apologize nobody but God, they should be produce a better quality product.
The " super responsibility" register the product do not justify the poor quality of my card...

nobody is saying its your fault, everyone is simply saying that there is no reason to label EVGA as a bad brand because you had a bad experience. If you damaged the card through your own uses then its your fault...if the card just up and died then its just bad luck. My point was simply that the EVGA cards are physically using the exact same components as any other brand was using for the 8800 GTS at the time, so it is in all respects identical outside of the sticker on the box and the ID tag in the bios.

You dont deserve to lose any money because this happened, but technically EVGA doesnt deserve to lose money by replacing something that is out of warranty for what ever reason. EVGA is a big company, and they built their business on good a reputation, so even if your card is out of warranty, I'd suggest contacting tech support and at least trying to talk to someone. If you received the card as a christmas present, and the card was bought 30 days before you received it, then you have a legitimate case as to why you couldnt fill out the registration for the card within their time frame, and I bet EVGA would be willing to work with you, especially if you had some kind of proof as to when it was bought.

But nobody is saying you should be punished for this, we are simply saying you shouldnt try to punish EVGA. EVGA cards are for all intensive purposes no better or no worse quality than brand A, B, C, or D..the brand is just a sticker on a box and a number you call when you need help. We have all had hardware die on us, sometimes we cant get an RMA taken care of either...we either have to bite the bullet and buy a new component...or make due with what ever we can get our hands on till we can get a replacement. These things just happen, call it bad luck, call it karma, call it an act of God... EVGA dont simply put a timer on their card so that the card magically dies right when the warranty goes up...these things happen to all of us...

Unless you can prove some fault with the card (such as a poorly or wrongfully mounted heatsink for instance) that would cause the card to malfunction even through standard operation, then EVGA has every right to deny you.

Everyone has a right to share their opinions here, nobody is against that...but I think EVGA hits home for a lot of people because they are generally a very friendly and well respected brand name...next time try targeting PNY...ohh do I have a beef with them

Thanks again guys

For what I understand there is no perfect company around and we "must" expect failure and poor quality products shows from the assembly line from time to time. But unfortunately I get that lemon from this EVGA video Card l( believe or not ) and I express my opinion about my experience.
Conclusion: EVGA is not different from other companies regard release a poor quality product someday, in my case no help for a costumer problem, poor quality in my video card ( 280 $ for 1 year use under standard conditions), my own inexperience mistake ( citizen irresponsability ) force me to get another video card.
Thanks guy for answer my frustration on this issue.
BUT Thanks for nothing EVGA...

Have you tried contacting EVGA about the matter?

Try giving them a call up, the worst they can do is say no.



But you really cannot be annoyed at EVGA because your card went out. You have just as high of odds with any other company to have a card go out on you. That is the whole reason they offer warranties on their cards. If they never went out before they were supposed to, then what would be the point of warranties.

Also, you would be running into the same warranty issues with just about every other GPU maker out there as almost all of them require you to register the card withing the first 1-3 months after purchase in order to be eligible for the warranty.

Don't let this affect your opinion of EVGA. They are one of the most respected Nvidia based GPU makers out there, because they offer one of the best warranties on the cards and their customer service is top notch.

We have all had plenty of hardware go out on us. Believe me, we know how you feel. But does that affect my opinion of the company? No, unless its a clear and consistent problem. As long as they will take care of the problem promptly. Sure you have to jump through a hoop or two, but they have to put things like that in place in order to protect them from being taken advantage of on warranty issues.

I already mail them 3 times, with differents guys on support and the answer is the same:dead end for a 1 year old video card without registration, from their point the fact that I didn't register excuses them to recognized that I get get a poor quality video card that didn't lats long under standard conditions.
My responsability ?? their responsability ?? I guess both sides have a share in this problem. I already admit my mistake ( wich will cost me expend more money ), but they didn't , and people that support them because they are the "Heaven of the products" !! I can tell them, in my case they are like any other company, nothing specials, same tricks for same profits...

try calling them and speaking to a person about the problem rather than emailing them

It's much harder in general to tell someone they're shit out of luck when you're speaking to them, email is very impersonal, and easy to do that on. Try to pull their leg, play innocent. Also, don't reveal that you've emailed them before, act like this is your first contact, and the problem just happened.